In order for us to close your account, please contact us by email or phone. We're sorry you’re thinking of leaving us, we would hate to lose you as a customer and would love to know if there's anything we can do to change your mind. If it’s a change of name by Deed Poll, we will require a copy of the Deed Poll certificate to be scanned to us. You will need to confirm the reason for the name change. To change your name, you will need to contact us by email or phone. Once you have updated your details, click on ‘save changes’ on the right-hand side to save them to your account.Then choose to change your 'contact details' or 'sign in details' from the menu.Select 'Change Details' from the menu on the left-hand side.Log into ‘My Account’ using your email address and password.To amend your contact number, email address or change your password, follow these steps Please note that when you add an additional delivery address to your account, you will be asked to authenticate the new address against your billing address by entering your credit card details (the credit/debit card must be registered to your billing address).Ĭhange your contact number, email address or password: You can also add an additional delivery address at the checkout stage when placing an order.Here you will be able to add up to five addresses to your account.Select the ‘Delivery Address’ option from the menu on the left-hand side.Log in to ‘My Account’ using your email address or customer number and password.Please note that the credit/debit card you are using must be registered to your billing address.Īdd an alternative delivery address: To add or amend an existing alternative delivery address, please follow these steps: To change your billing address, please contact one of the team on 03*. Please follow the steps below to change your account details. It is important that your personal account details are up to date so we can keep in contact with you. You may need to check your Junk/Spam folder for the password reset email. Use this to log in to your account and change your password by clicking on 'Change Details' and then ‘Sign in details’ on the left-hand side of the page. If you choose to reset your password, you will receive an email containing a temporary password. We’ve all been there! If you have forgotten your password, you can reset it from the My Account screen by clicking ‘Forgotten Password’. Enter the email address you registered your account with or your customer number To sign into your account, simply select ‘My Account’ and follow the steps below ġ. Click here to go to the login page and click Forgotten Password if you need to reset your password. We have recently re-platformed our website and as such, if you shopped with us before May 2021 you may need to reset your password to log in again and complete your shop or access My Account.
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