![]() Or you can email directly They will be able to address any additional billing concerns.Don’t let unused accounts put your privacy at risk. You can use this link: where you can chat, call, or send a support request. If this explanation is insufficient, then the best thing I can do to help you is to refer you to the JustAnswer Customer Service team who will be happy to assist you. So what you're probably seeing is an authorization for $39, but not an actual completed charge. Don't worry, the premium service request will expire after 24 hours and you won't be charged for it." I have declined the request since it won't help with this situation. Immediately after at 1:01pm, I stated, "I see that you have requested secure remote assistance. Yesterday at 1pm, you requested a premium service of Secure remote assistance at a price of $39. Let me see if I can help clarify things and set your mind at ease. Good morning, I am very sorry for any confusion or frustration. If you have any special characters in your master password, this may be causing the issue as well.Please uninstall and re-install the application.Verify with the same copy/paste from a plain text document that the password ***** ***** entered correctly.If you are only seeing this for your mobile device:.Please note, we do NOT recommend selecting the "restore" option unless you have confirmed with LastPass Support that this is the best course of action. If you have updated your Master Password ***** the last 30 days, you can go through these steps to Revert(link is external) to your previous Master Password.If you have changed your master password ***** reverted your account, or cleared the browser cache for LastPass, this method may not work. Account recovery is not supported on mobile devices or apps. ![]() This method does not work on mobile devices. You should try this on all browsers and on all computers where you've used the LastPass plugin to access your account. This allows you to change your Master Password ***** you've logged into LastPass previously on that computer, and is the only way to reset your password. If the hint doesn't help, go to the Account Recovery page(link is external) to activate your local One Time Password.This is a reminder hint NOT your Master Password. If you still receive an "invalid password" error, use this link to have your Password *****(link is external) (which you set up when you created your account) emailed to you.In addition, verify whether Caps Lock (on your keyboard) is enabled or disabled. If you can intermittently login: type your Master Password ***** a text document and copy/paste to ensure there are no typos.Try logging into the website at (link is external) - if you can sign in here, please uninstall the extension and re-install and test your login again.We recommend that you start with step one and proceed through each step in order. ![]() Here are steps you can take to try to recover it. LastPass (the company) does NOT have access to your Master Password, so they cannot send it to you or reset it for you. Here's a slightly different version of options/steps to try and recover your account: ![]() īut first, I wonder if, when you have a hint like "old phone number" if you've tried it with both dashes in the number and without? or even with periods? For example(#) #-#vs(#) #-#vs(#) #-# Instructions to reset your account are here. It is NOT POSSIBLE for LastPass Customer Care to reset or change a user's Master Password ***** it is forgotten. Please be aware that LastPass Customer Care has NO ACCESS to a user's Master Password. This will require you to start over using the same account email address as you used previously. If you cannot remember your Master Password ***** are unable to recover it using any of the recovery options, unfortunately it means that your account MUST BE RESET.Īll your stored data that is encrypted with your Master Password ***** be permanently deleted, including but not limited to the following: ![]()
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